Questions about Levande subscriptions

Levande subscription is a new way to get access to latest home appliances that meets your needs for performance, functionality, and energy efficiency. Instead of buying appliances, you rent them or subscribe to them at a fixed monthly fee.

Your appliance also comes with a hassle-free warranty for the duration of your subscription. If you face an issue with your appliance that we cannot resolve remotely in a few minutes, we will provide a like-for-like replacement within 48 hours.

Your subscription monthly fee is also inclusive of delivery, basic set up, maintenance, repair & recycling (disposal pick up).

*Based on stock availability, and Singapore’s public holiday

Levande will be your single point of contact for all appliance-related issues. Contact us directly at 3129 8696, and if we are unable to resolve your issue remotely, we will send you a like-for-like replacement within 48 hours.

You can upgrade to a different model in the same appliance category at any point during the subscription period. Additional charges may apply depending on the model that you choose to upgrade to.

Please call us at 3129 8696 and request cancellation or early termination of your subscription contract.

Early termination fee or cancellation fee is charged based on below table:

Subscription Plan	Contract Term in Months	Cancellation Fee
6 month plan	6	Remaining subscription fee value or 3 months of subscription fee, whichever is lower.
1 year plan	12	Remaining subscription fee value or 4 months of subscription fee, whichever is lower.
2 year plan	24	Remaining subscription fee value or 5 months of subscription fee, whichever is lower.
3 year plan	36	Remaining subscription fee value or 6 months of subscription fee, whichever is lower.
4 year plan	48	Remaining subscription fee value or 8 months of subscription fee, whichever is lower.
5 year plan	60	Remaining subscription fee value or 10 months of subscription fee, whichever is lower.
6 year plan	72	Remaining subscription fee value or 12 months of subscription fee, whichever is lower.

Your standard security deposit* is returned once the appliance has been collected by Levande.

*Standard security deposit is waived for users who sign-up with MyInfo.

You can opt to extend your subscription, or we can collect the appliance for free. If you have contacted us at least three working days before the end of the subscription period to inform that do not wish to renew the subscription, we will not charge you for any subsequent use. Your standard security deposit* will be refunded within 14 days.

*Standard security deposit is waived for users who sign-up with MyInfo.

If you do wish to re-subscribe to an appliance subscription in future, you may be eligible for special discounts or trade-ups based on your past subscriptions.

Levande will be responsible for the basic set-up of the appliance(s) at your location which is inclusive of:

• Unboxing the appliance
• Placing the appliance in the desired location
• Basic water inlet and outlet configuration (customer needs to ensure piping/drainage points are already available)
• Set up of the Air Filter (applicable for selected Air Purifiers models only)
• Place trays or baskets in relevant slots.
• Configure set up parts (relevant for Vacuum or Garment Steamer)
• Plug & Play of the appliance
• Handover user manuals and other information (hardcopy/softcopy)

Customer/Home Owner/Tenant will be responsible for all piping, electrical or carpentry related work.

Below are some basic requirements for different appliances:

• Water Inlet, Outlet & Power socket (applicable to laundry and dishwasher appliances)
• Power socket (applicable to all appliances in general)
• Internet Connection (applicable to IOT enabled appliances only, based on customer's choice)

Contact us directly at 3129 8696 should you have further queries

The term warranty is typically bundled with one time purchase of appliances and limited to 1 or 2 years from the date of purchase.

Our Appliance subscription plans cover manufacturing defects, maintenance, repairs and like-for-like replacements of appliances throughout the duration of the subscription.

You can upgrade to a different model within the same appliance category at any time. You may also upgrade to a different subscription plan based on the add-ons available.

Additional charges may apply depending on the model that you choose to upgrade to. You can call the Customer Care Hotline (+65 3129 8696) to request.

Downgrade is not possible at the moment. We recommend cancelling the existing subscription and starting a new plan.
*cancelation/termination fee may apply.

Please call Customer Care Hotline (+65 3129 8696) to request.

Not at the moment. The appliance needs to be returned after the subscription period. Alternately, you can opt to extend the subscription.

No documentation is required for Appliance subscriptions.
We have an option to sign up with MyInfo Singpass which makes checkout easier. Deposit is waived for Myinfo Singpass users.

All subscription and payment related information is available under 'MyAccount' on levande.com.sg
We may send automated payment reminders and subscription notifications but payments are collected automatically.

Please call Customer Care Hotline (+65 3129 8696) if you need help with managing your subscriptions or payment preferences.

Yes, you can sign up for more than one appliance subscription plan.

Please see the list of applicable add-ons during the checkout. Add-ons by default are not part of your subscription.

Standard Security Deposit:
We charge a standard security deposit for all subscriptions which is refundable. We will refund the deposit at the end of the subscription. For more information please review the terms & conditions.

Standard Security deposit is waived if you sign up with MyInfo Singpass during checkout.

Stairway delivery fee:
If you do not have elevator access to your home and require manpower to manually lift heavy appliances via stairway, then we do charge additional fee. This fee also applies to disposal of old goods for recycling.

Dryer Stacking Service fee:
We are happy to support you with stacking of your dryer using our stacking kit. An additional fee is charged for Stacking.
(Stacking kit is included in the service)

Other services:
We are happy to support you with custom services like door direction switch etc this will be quoted on cases to case basis.

Please call our Customer Care Hotline (+65 3129 8696) for more information.

No, delivery (including transportation) and set up is included in the subscription fee.

Please call our Customer Care Hotline (+65 3129 8696) to request appliance location movement/relocation.

For smaller appliances like Air Purifier you can move the appliance on your own but for installed appliances, Levande service professionals are required to unplug, uninstall the appliance. A fee will be associated for the move.

There is no repair fee. In case of a breakdown, Contact us directly at 3129 8696, and if we are unable to resolve your issue remotely, we will send you a like-for-like replacement within 48 hours base on stock's availability & Singapore's public holiday calendar.

Receipts/invoices will be sent to you via email upon successful deduction or based on the subscription payment collection date. Alternately, you can log on levande.com.sg and go to MyAccount to review relevant information with regards to your subscription plan.

Subscription Account number is your unique identity on levande.com.sg and all subscriptions will be linked to this unique account number.

The 'Subscription Account number' can be found on your Invoices/Receipts or under MyAccount on levande.com.sg.
Please call our Customer Care Hotline (+65 3129 8696) for more information.

The billing address can be updated under MyAccount on levande.com.sg

Please call our Customer Care Hotline (+65 3129 8696) to request change of delivery address.

We accept a wide range of payment options:

• Most credit cards issued internationally
• Debit cards issued in Singapore
• Apple Pay
• Google Pay

Myinfo enables citizens and residents to manage the use of their personal data for simpler online transactions.
All Singpass users are automatically provisioned with a Myinfo profile. Users are able to view their personal data and access records of past usage via the Singpass app.

The full subscription terms and conditions can be found here (https://www.levande.com.sg/terms-conditions/)