Security Deposit Waiver
Standard security deposit is waived for users who sign-up with MyInfo – Singpass during checkout.
Security Deposit Waiver
Standard security deposit is waived for users who sign-up with MyInfo – Singpass during checkout.

Terms and conditions of subscription

1. GENERAL

1.1 These general terms and conditions (“Terms”) govern the subscription of products and services (“Subscription” or “Subscriptions”) which may be found at https://levande.com.sg/terms-conditions/ (“Site”).

1.2 The products and services are provided by and you are entering into a subscription agreement with Electrolux S.E.A. Pte Ltd (UEN 197000473M) whose registered office address is at 80 Raffles Place, #32-01, UOB Plaza 1, Singapore 048624 (“Electrolux”, “we”, “us” and “our”). We also do business under the name and style of “Levande Subscription and Services” (“Levande”) (GST Number: M90374594J). We are the operator of the Site. In these Terms, “you” and “your” refers to any person who wishes to have, has, or has had a Subscription.

1.3 The terms and conditions regarding the use of the Site, and information about our collection, use, and/or disclosure of your personal data may be found at https://levande.com.sg/data-protection-policy/ (Privacy Policy).

1.4 To process your Subscriptions, we may need to collect, use and/or disclose your Personal Information. You hereby consent to our collection, use and disclosure of your Personal Information in accordance with our Privacy Policy.

1.5 In these Terms, any words importing the singular shall include the plural and vice versa, and words importing a specific gender shall include the other genders (male, female or neuter).

1.6 These Terms constitute a binding agreement between you and us. If you do not accept any of these Terms, please do not proceed with any Subscription.

1.7 From time to time, we may (including through our services providers or third parties) offer specific or new products, features, functionalities and/or services to complement or supplement the product/service offerings on this Site (“Services”). This includes extended warranties or special delivery conditions for certain products. Additional or separate terms and conditions may apply to these products, features, functionalities and/or services that you may subscribe to and/or request for, and you will need to accept and comply with those terms and conditions to enjoy them.

2. DEFINITIONS

2.1 In these Terms, the following words and expressions shall have the meaning assigned hereunder except where the context otherwise requires:

Account

means the account you set up on the Site before you are entitled to access and/or use certain features or services of the Site;

Customer Care

means our Customer Care team, which may be contacted at:

+65 3129 8696

support@levande.com.sg

Deadline

has the meaning ascribed to it in clause 7.7;

Delivery Partner

means the third party service providers that we may engage to complete deliveries of the Subscription Product;

Delivery Time

has the meaning ascribed to it in clause 8.3;

Installation Appointment

has the meaning ascribed to it in clause 9.5(i);

Installation Partner

means the third party service providers that we may engage to perform installation services;

My Account

means the page on the Site where you are able to access your account details;

Monthly Subscription Fee

has the meaning ascribed to it in clause 7.5;

Payment Card

has the meaning ascribed to it in clause 11.1;

Personal Data

has the meaning ascribed to it in the Privacy Policy;

Privacy Policy

means our Privacy Policy which may be found at https://levande.com.sg/data-protection-policy/;

Remainder Subscription Fee value

means the fee payable on cancellation of the subscription, which may be calculated using the following formula:

# of months left in the Subscription X monthly recurring fee (as described in the Subscription Fees);

Sanctioned Person

has the meaning ascribed to it in clause 3.1.4;

Services

has the meaning ascribed to it in clause 1.7;

Site

has the meaning ascribed to it in clause 1.1;

Specified Address

has the meaning ascribed to it in clause 7.1.3;

Specified Time

has the meaning ascribed to it in clause 7.1.4;

Standard Security Deposit

has the meaning ascribed to it in clause 7.5;

Subscription

has the meaning ascribed to it in clause 1.1;

Subscription Confirmation

means the email that we send to you confirming that the Subscription Offer is accepted, and that the Subscription Product will be dispatched;

Subscription Fees

means the fees that you pay pursuant to a Subscription, and which are described in clause 7.5;

Subscription Offer

has the meaning ascribed to it in clause 6.1;

Subscription Product

has the meaning ascribed to it in clause 7.1.1;

Subscription Term

has the meaning ascribed to it in clause 7.1.2; and

Terms

has the meaning ascribed to it in clause 1.1.


3. YOUR OBLIGATIONS


3.1 You represent, undertake, and warrant that:

General

3.1.1 you are at least eighteen (18) years old and have full capacity and authority to (and do) accept and agree to these Terms;

3.1.2 you have not previously been suspended or prohibited from using the Site;

3.1.3 you are not bankrupt, and that you are not involved in proceedings arising out of or in connection with a declaration of bankruptcy within the meaning of the Insolvency, Restructuring and Dissolution Act 2018. Further, taking on any Subscription under these Terms would not cause you any economic or other hardship;

3.1.4 are not (i) the subject of any sanction or applicable export control law that has been imposed by a government and/or the United Nations Security Council (“Sanctioned Person”); and ii) engaged in any dealings or transactions with any Sanctioned Person;

3.1.5 you will comply with all applicable laws and regulations with respect to your activities on and in connection with the Subscription;

Delivery

3.1.6 you will take possession of any Subscription Product that has been delivered in accordance with the Subscription Confirmation;

3.1.7 the Subscription Products will be under your care, custody, control and responsibility once they are delivered to the delivery address that has been specified by you, or to any third party that has been designated by you to take delivery;

3.1.8 you are responsible for the condition of the premises at the Specified Address, and you:

3.1.8.1 will take all necessary measures to protect your floors, walls, and other features of your home, from being damaged by, or causing damage to the Subscription Product during delivery or when it is being moved;

3.1.8.2 if there are confined spaces, shall take especial care to protect your walls and ceilings; and

3.1.9 there is no physical obstruction to our completion of the delivery and/or provision of any additional services including, but not limited to:

3.1.9.1 obstructed pathways;

3.1.9.2 spaces that will not fit the Subscription Product e.g. staircases that are too small, elevators that are too small, storeys without elevator access, etc.;


Installation Services

3.1.10 you have chosen an installation time that is acceptable to any local and/or community rules and by-laws that may apply to your premises;

3.1.11 you are responsible for ensuring that the Subscription Product fits in the intended installation location;

3.1.12 as installation services will use existing outlets for electricity, water, and sewage, as applicable, that the Subscription Product’s hoses and cables are suitable for the intended sockets on your premises; and

3.1.13 iin order to ensure a Subscription Product is in good working order, you are also responsible for ensuring that the following (as applicable, and as indicated in the Subscription Product’s description) are present and available at the time of installation:

3.1.13.1 electricity;

3.1.13.2 internet connection; and/or

3.1.13.3 water supply.


Payment

3.1.14 you are the owner of the Payment Card or Digital Wallet to be charged, and that the name on the Payment Card or the account with the Digital Wallet is actually yours;

3.1.15 you shall provide us with such information regarding the Payment Card as is necessary for the transaction to be successful; and

3.1.16 you are able to complete all payments in relation to your Subscription;

Self-installation

3.1.17 will always read and follow the user instruction manual and/or the instructions on the packaging of the Subscription Product, before installing or using the Subscription Product;

3.1.18 unless installation service has been ordered via the Site or is expressly included in the Subscription, you will install the Subscription Product in accordance with the instructions and warnings stated in the Subscription Product’s user instruction manual;

Use

3.1.19 subject to reasonable wear and tear, you will keep the Subscription Products in a condition that a reasonable person would regard as satisfactory. Examples of conditions which would be unsatisfactory include, but are not limited to: 

3.1.19.1 broken glass (on Subscription Products which contain glass);

3.1.19.2 depending on the nature of the Subscription Product, severe and/or material dents on the Subscription Product;

3.1.19.3 frayed wires;

3.1.19.4 funusable user interfaces; or

3.1.19.5 missing product components such as filters, hoses, and/or drawers, and 



3.1.20 use the Subscription Product only in accordance with the instructions and warnings stated in the Subscription Product’s user instruction manual.

4. ACCOUNT

4.1 Account Set-Up. You will be required to set-up an Account. To set-up an Account or to enable certain features and functions, you will be required to complete the set-up procedures specified on the Site. You agree that it is your responsibility to ensure the security of, and your continuous control over, your Account.

4.2 Acceptance of these Terms. Your placing of a Subscription, and acceptance of these Terms by checking the confirmation box as part of the check-out process (e.g., by clicking Confirm, Start Subscription, Book a service, or through such method as may be provided on the Site) shall be considered as a binding acceptance of these Terms by you, to the exclusion of any other terms which are implied by trade, custom or practice.

4.3 Communications to You. Applicable laws may require that certain communications to you shall be in writing. By accepting these Terms, you agree that any communication that shall be made in writing may be provided via short messaging service (“SMS”), electronic mail (“e-mail”) or by posting notices on the Site, and that such communications shall be considered to comply with any legal requirements that the communication made by us to you shall be in writing. This condition does not affect your statutory rights.

5. PRODUCT LISTINGS


5.1 Essential Characteristics and Product Changes. The Subscriptions, Services and their products’ essential characteristics are described on the Site. We may change the composition, characteristics or assortment of the subscriptions or products on the Site, or their presentation or packaging. Such changes shall not apply to Subscriptions which have already been accepted by us or are already in force unless the changes are required by law.

5.2 Reusable Packaging. The Subscription Products (as defined below) will be packaged in reusable packaging. Please keep them in good condition and do not throw them away. When the Subscription Products are returned to us, they will need to be returned to us in its packaging that we have provided to you.

5.3 Depiction of Products on Site. The images of the products on the Site are for illustrative purposes only. Although every effort has been made to display the colours accurately, it cannot be guaranteed that a device’s display of the colours accurately reflects the colours of the products. The product may therefore vary from those images.

5.4 Shopping carts - availability of stocks. All Subscriptions, Services and their products are subject to availability and while stocks last. If a constituent product of a Subscription, that has been placed in the cart, runs out of stock before the Subscription is confirmed, we will inform you and remove the Subscription or its product from the cart. You will be given the option of placing a pre-order in accordance with clause 7 below. We will send you a Subscription Confirmation shortly after the Subscription Product is back in stock.

6. OWNERSHIP OF SUBSCRIPTION PRODUCTS


6.1 Ownership. At all times, we are and will remain the owner of the Subscription Products. We shall not be obliged to deliver any Subscription Products or perform any other obligation under a contract until we have received final confirmation that you have paid to us in full all amounts which are due to us under the relevant contract.

6.2 Ownership Label. All Subscription Products will have a label signifying our ownership. You agree and acknowledge that you will not remove any such labels. You shall, at your own expense, maintain in a prominent position on each Subscription Product, any tags or identifying labels provided by us to indicate our ownership of the Subscription Product. Except as provided above, you shall not allow the name of any other person or legal entity to be placed on the Subscription Product.

7. SUBSCRIPTIONS AND SUBSCRIPTION ACCEPTANCE


7.1 Placing a Subscription. You place a subscription by completing the online checkout process on the Site, and providing the necessary information, in the form specified on the Site, for us to process the subscription (“Subscription Offer”), including but not limited to:

7.1.1 appliances / products that you wish to subscribe to (“Subscription Product(s)”);

7.1.2 the duration for which you wish to have the Subscription Products (“Subscription Term”);

7.1.3 the Delivery address (“Specified Address”);

7.1.4 the Delivery date and time (“Specified Time”); and

7.1.5 any additional services, including installation.


7.2 Accuracy of your information. You will be responsible for the accuracy of the e-mail address, delivery address, the mobile number and all other information provided to us. If you discover that any information provided to us as part of placing a Subscription is incorrect, you shall immediately inform our Customer Care team and provide the correct information. In the event it is not possible to correct the information due to the risk of fraud or for any other reason, we reserve the right to cancel the Subscription and will reimburse any amounts already paid to us by you in relation to the Subscription.

7.3 Irrevocable Subscription Offers. You agree that Subscription Offers are irrevocable unless you and we agree otherwise. If there are intervening circumstances which necessitate your withdrawal of the Subscription Offer, or which would reasonably preclude you from performing your obligations under the contract, please contact our Customer Care team to make your withdrawal request. We will respond to such requests on a case-by-case basis.

7.4 Confirming Subscription Offer. Prior to your placing of the Subscription Offer, you shall check the order summary, your delivery address and your contact information. The Subscription Offer constitutes a legally binding offer by you to contract based on these Terms, and according to the specifications contained in the Subscription Offer.

7.5 Subscription Fees. You shall make payment for the Subscription when placing the Subscription Offer, in accordance with clause 11. The Subscription Fees include:

7.5.1 Monthly Subscription Fee (as described at https://www.levande.com.sg/ during checkout);

7.5.2 Standard Security Deposit of SGD 99; and

7.5.3 Other additional fee / add-ons fee (as described at https://www.levande.com.sg/ during checkout).


For the avoidance of doubt, payment will include the first month’s Monthly Subscription Fee, and the Standard Security Deposit. We will return the Standard Security Deposit once the appliance has been collected by Levande, within 7 working days after the Subscription Term has been completed.

7.6 Commencing your subscription. Your Subscription will commence when we send the Subscription Confirmation. Delivery will be made within two (2) days of such commencement. Collection from your premises of the Subscription Products will take place within two (2) days after the conclusion of your Subscription.

7.7 Acknowledgement of Receipt. After a Subscription is placed, you will receive an e-mail from us acknowledging receipt of the Subscription (“Receipt of Subscription Order”). This automated Receipt of Subscription Order is solely an acknowledgment of receipt of the order and does not constitute acceptance of the Subscription, or a legally binding contract between you and us. A contract is constituted only when we send the Subscription Confirmation.

7.8 Processing Subscriptions – Availability of Stocks. If, while processing a Subscription, we discover that one or more of the Subscription Products are not available or for any reason could not be delivered to you, we will as soon as practicable, and no later than four (4) days after the date on which the Subscription was placed (the “Deadline”) inform you of this. Upon such notice, the portions of the Subscription which are unavailable or cannot be delivered will be cancelled. For the avoidance of doubt, the remainder of the Subscription will not be cancelled and be in-force. We will reimburse any amounts which you have already paid in relation to the cancelled portions of the Subscription.

7.9 Changing Subscription Details Before Delivery. If the Subscription has not yet been processed in our warehouse (usually within a few hours of the Subscription being placed), you may be able to make a request to change your address, contact details and Subscription Products to be included in the Subscription. Even so, we do not guarantee that these changes can be made.

7.10 When We Change or Cancel a Subscription. At any time before Delivery, we reserve the right to suspend, make changes or cancel a Subscription in the following circumstances:

7.10.1 when we have attempted to contact you about delivery on three (3) occasions and failed;

7.10.2 when subscription product is unavailable or we are unable to deliver to you in the agreed time;

7.10.3 when you are unable to make prompt payment;

7.10.4 when you are in breach of clause 3.1.3;

7.10.5 when you are in breach of clause 3.1.4 ;

7.9.6 when there is any suspicion of wrongdoing related to fraud, money-laundering, financing of terrorism, and other related offences – this includes offences under the Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act 1992;

7.10.7 when you have been charged and/or convicted of any criminal offence.

We will inform you when we cancel a Subscription.


8. DELIVERY


8.1 Delivery Services Only. We, or the Delivery Partner that we may engage will only provide delivery services. We, or our Delivery Partner, will not unbox or install the Subscription Product upon delivery, unless such other service has been ordered in your Subscription Confirmation.

8.2 Delivery Hours. We deliver from Monday to Saturday between 9.00 a.m. to 8.00 p.m., excluding public holidays. Once confirmed, a Subscription will be delivered within one (1) to three (3) days (Sundays and public holidays excluded) of our sending of the Subscription Confirmation.

8.3 Delivery Standards. Subject to Clause 8.2, we will use best efforts to deliver the Subscription Product(s) at the delivery address that you specified when placing the Subscription (“Specified Address”), at the date and timeslot confirmed in our delivery confirmation email or SMS (“Delivery Time”), in accordance with the selected delivery option, no later than two (2) days from our sending of the Subscription Confirmation. Certain circumstances that are out of our control, such as heavy traffic conditions, or motor accidents, may occur during the estimated delivery time. We will use therefore use best efforts to complete the delivery within the estimated delivery time specified in the Subscription Confirmation.

8.4 Delivery Dates and Timelines. The delivery dates provided on the Site and in the Subscription Confirmation are estimated delivery dates, and are non-binding. In the event there is a change to the estimated delivery date provided in the Subscription Confirmation, whether as a result of manufacturing delays or other unforeseen events, we will provide you with a new delivery date or, if delivery is made through appointment as set forth in clause 8.8, contact you to set a new appointment. If, for any reason, we are not able to deliver a Subscription Product within thirty (30) days after the Subscription was placed by you, and unless a later delivery date has been expressly agreed between us and you, you have a right to partially terminate the Subscription as it relates to the Subscription Product which has not been delivered. Upon such cancellation, we will refund you any amounts already paid to us by you in relation to such Subscription Products.

8.5 Delivery Methods and Batching. Various delivery methods may be available to you, depending on the type and size of the Subscription Products and the address to which you would like the Subscription Products to be delivered. If you order multiple Subscription Products, they will as far as practicable be delivered altogether at the same time. If we cannot deliver all Subscription Products at the same time, we will contact you to agree on split delivery or delayed delivery.

8.6 Delivery Acknowledgement. You will be asked by us, or our Delivery Partner, to sign, whether in wet-ink or electronically, a delivery note and acknowledge your taking of possession of the subscription product.

8.7 Notice on Successful Delivery. After successful delivery of the Subscription, you will receive an email with a copy of the invoice. For earlier access to the invoice, you may view the invoice by accessing My Account on the Site.

8.8 Making Delivery Appointments. If a Delivery Appointment must be made for delivery, for instance, due to unforeseen events that are out of our control, as described in clause 8.3, or failed delivery in clause 8.10.3, we or a Delivery Partner shall contact you after the Subscription is confirmed to agree on date and time for the delivery to take place. The delivery address shall be the same as stated in the Subscription Confirmation. The only possible change at this juncture is to the billing address of the chosen payment method.

8.9 Damages During Delivery. We, or our Delivery Partner, are not responsible for any damage incurred as a result of your breach of your obligations in clauses 3.1.6 to 3.1.10 or if such damage is not due to any fault or negligence on our part, or on the part of the Delivery Partner.

8.10 Failed Deliveries. The following conditions apply to failed delivery attempts:

8.10.1 Failure to Take Possession of Your Delivery. If you are unable to take possession of the Subscription Product at the Specified Address and Delivery Time, and this is not attributable to any fault of ours, we will not refund you any costs incurred by us arising out of or in connection with the delivery, or any services ordered to be performed at the time of delivery to you;

8.10.2 Anticipating Failure to Take Possession. If you become aware that you may for any reason be unable to take possession of the Subscription Product at the Specified Address and Time, and would like to arrange a new date and time for delivery of the Subscription Product, you should contact our Customer Care team as soon as possible. The cost for any new delivery and additional services ordered by you, such as installation, will be borne by you;

8.10.3 Failed Delivery Attempts. If you fail to take possession of the Subscription Product at the Specified Address and Time, we will attempt to contact you three (3) times to arrange delivery at a new date and time. We will arrange for another delivery in accordance with clause 8.8. If we are still unable to deliver the Subscription Product after three (3) attempts to contact you, or after two (2) delivery attempts when you have failed to take possession of the Subscription Product, for any reason not attributable to any fault on our part, you agree and acknowledge that:

8.10.3.1 the Subscription Product will be sent back to the warehouse;

8.10.3.2 we may terminate the Subscription; and

8.10.3.3 we may impose a delivery charge equivalent to S$95.

In case of such termination, you will receive a refund of any payment that has been made by you, less (a) any costs that we may have incurred in attempting delivery to you, and/or (b) the charges referred to in clause 8.10.3.3 above.


8.10.4 Failure to Agree on New Delivery Time. Notwithstanding Clause 8.4, If you do not arrange and agree on a new delivery date and time within fourteen (14) days after the first failed delivery attempt, we reserve the right to terminate the contract immediately, upon notice to you. We will not be liable for any additional costs, or for any compensation to you, other than a refund of the price paid by you to us for the Subscription Product, minus any costs incurred by us arising out of or in connection with the return of the Subscription Product and/or any loss of value of the Subscription Product suffered by us, since the first attempt to deliver.

9. INSTALLATION SERVICES AND ADDITIONAL SERVICES


9.1 Provision of Installation Services. After delivery is completed, we will only provide installation of the Subscription Products if this has been expressly specified in the Subscription. For the avoidance of doubt, this will be expressly specified in the Subscription Confirmation when:

9.1.1 you have chosen to use our installation services when placing a subscription; and/or

9.1.2 certain items require installation - this will be specified in the description of the Subscription Product on the Site. 


9.2 Installation Appointments. We or the Installation Partner will contact you to schedule a date and time for the installation service to be performed (“Installation Appointment”). If you are not contacted by us or the Installation Partner within two (2) working days, you may contact our Customer Care team.

9.3 Cancelling or Rebooking an Installation Appointment. Any cancellation or rebooking by you of an Installation Appointment must be made:

9.3.1 If delivery is to take place at any time after forty-eight (48) hours after Subscription Confirmation, at least forty-eight (48) hours before the scheduled Appointment;

9.3.2 if delivery is to take place within forty-eight (48) hours after Subscription Confirmation, within 6 hours of Subscription Confirmation.

9.4 Cancelling or Rebooking Outside Allotted Time. If a cancellation/rebooking is made after this time, we will not refund to you any costs incurred by us in relation to the installation. You will have to pay for a new installation of the Subscription Product at an additional cost. This applies also in cases where the price of the first installation was included in the price of the Subscription Product, or was provided to you at no additional cost.

9.5 Installation Conditions. Subject to Section 9.1, the following conditions apply to any installation service performed by us or an Installation Partner, who may also be the Delivery Partner:

9.5.1 Permission. You agree to allow the us or the Installation Partner carry out the installation service on your premises.

9.5.2 Your Presence. To complete the installation service, we will require you, or someone delegated by you, to be present at the designated premises during the Installation Appointment. You, or your delegate, will need to allow us entry to the premises.

9.5.3 Punctuality. We, or our Installation Partner, will not wait beyond thirty (30) minutes after arrival during the scheduled timeslot specified in the Installation Appointment. If you are not present, you will need to schedule a new Installation Appointment. Additional costs may be charged to you, depending on the installation service that you have chosen, and based on the current price list for such services. For the avoidance of doubt, such additional costs also apply to cases where the price of the first installation was included in the price of the Subscription Product.

9.5.4 Testing of Subscription Product. We will test the Subscription Product to ensure it is in good working order.

9.5.5 Guidance. We will provide you with guidance on how to use the Subscription Product.

9.5.6 Electrical Cords. We will provide you with an electrical cord for the Subscription Product that is in good working condition. We will install the cord on available electrical outlets with voltage that is suitable for the Subscription Product.

9.5.7 Outside Scope of Installation Services. We do not:

9.5.7.1 move electrical outlets or install new outlets and/or extensions;

9.5.7.2 provide any form of carpentry work, such as drilling holes in walls or cabinets; or

9.5.7.3 provide any form of piping or plumbing works.

9.5.8 Accessories. In some cases, you may need installation accessories that are not included with the Subscription Product. In such cases, we or the Installation Partner will recommend what is needed. You may purchase the installation accessories directly from us or the Installation Partner so that the installation can be completed.

9.5.9 Discontinuing Installation. If we or the Installation Partner deems that the work involved in the electrical installation:

9.5.9.1 is dangerous;

9.5.9.2 deviates from applicable laws and regulations;

9.5.9.3 may cause damage to persons and or the environment; or

9.5.9.4 triggers other safety concerns,

we and/or the Installation partner will not continue the installation.

9.5.10 Installation failure or interruption. Where the installer fails to complete the installation, or must interrupt the service (as in the preceding clause), due to:

9.5.10.1 you not having followed the installation requirements for the Subscription Product provided to you in these Terms, or as may have been stipulated on the Site and/or any Subscription Product description, or as may have been notified to you at any reasonable time prior to the start of the installation service; or

9.5.10.2 any other obstruction at the designated premises not attributable to any fault or negligence by us or the Installation Partner,

you will need to schedule a new Appointment. This will be done at an additional cost as may agreed between you and the Installation Partner, or, as stipulated by us, depending on the installation service that you have chosen, and based on the current price list for such services. For the avoidance of doubt, such additional costs also apply to cases where the price of the first installation was included in the price of the Subscription Product.

9.5.11 Remedial Measures. You are entitled to request that the Subscription Product is re-installed or a refund, as applicable, if the performed installation service has not been carried out in accordance with these Terms or under any applicable law. We reserve to request further information from you, and to verify such a request.

9.5.12 Post-Installation Actions by You. If any flaw in or issue with operating of the Subscription Product results from any further installation/setup related steps taken by you that were against our instructions or the Installation Partner’s instructions, we reserve our right to:

9.5.12.1 refuse to award a refund to you; or

9.5.12.2 to claim compensation from you in case the installation service has been performed twice in ignorance of the relevant and operating reason at the material time (e.g., when you have moved the appliance to a different location, or change the water source of an appliance, and you require further assistance from us). When a refund is to be awarded, we will process this as soon as possible and subject to clause 12.6. Unless otherwise agreed, the refund will normally be made by means of the same payment method originally used by you when subscribing to the Subscription Product.


10. PRICES AND DELIVERY COSTS

10.1 Prices As Displayed. All prices of the Subscription Products or additional services are as quoted in Singapore Dollars on the Site and include applicable taxes. Unless indicated otherwise on the Site or during the check-out process, prices do not include delivery costs. The cost of delivery will be calculated and displayed during the checkout process. Prices are subject to change at any time, but such changes will not affect the Subscriptions which have been accepted by us, once we have sent the Subscription Confirmation to you.

10.2 Prices Based on Reasonable Conditions. Prices for delivery or installation services are determined on the assumption that these services can be executed under conditions that can be reasonably expected. For example, if access to the place of delivery is difficult due to the presence of gates, narrow passages, traffic restrictions on heavy vehicles, reduced size of elevators, absence of elevators or hoists, in the case of deliveries to the upper floors, or deriving from the need to adapt existing furniture on the premises to install the Subscription Product, there will be additional costs that will be agreed in advance between you and us, or the Delivery / Installation Partner. If no agreement can be reached, the Subscription Product will remain in our possession, or in the possession of the Delivery or Installation Partner. In such a case, we reserve the right to end the Subscription by notifying you, and at no additional cost to us and no compensation being due to you us, other than a refund of the price paid by you to us for the Subscription Product. We will deduct any costs that have been incurred by us up to that point, and/or any loss of value of the Subscription Product suffered since the first attempt to deliver was made. We will also not refund any costs relating to the delivery or installation of the Subscription Product or any additional services ordered by you which were scheduled to take place at the Delivery Time.

10.3 Erroneous Prices. In the event that any price or any information about prices on the Site is erroneous, and/or has otherwise been mistakenly put up on the Site, and this was known or, due to the obvious nature of the erroneous or inaccurate information, should reasonably have been known by you, we may:

10.3.1 update the Subscription with the correct price;

10.3.2 cancel the Subscription by notifying you;

10.3.3 if you request to change the Subscription, use best efforts to facilitate changing the Subscription, as long as it is reasonable.


10.4 Cancellation Due to Erroneous Prices. If the Subscription is to be cancelled, you agree that we are not liable to pay you any compensation, and that our only obligation is to refund to you the sum(s) which you may have paid to us in relation to the cancelled portion of the Subscription.

10.5 Refunds Due to Erroneous Prices. If the erroneous price on the Site is higher than the actual price, and you wish to retain the Subscription, we will change the Subscription as mutually agreed upon in writing, and refund to you the difference. For ease of transacting on the Site, we may cancel your Subscription and require you to place a new Subscription.

11. PAYMENT

11.1 Payment Options. Payment is limited to the options provided on the Site and includes major payment cards and digital wallets. You shall make payment for the Subscription through your payment card (“Payment Card”) or digital wallet (“Digital Wallet”) of choice. We currently accept multiple credit and debit cards, and digital wallets. Payments are processed through a secure payment gateway. We may change our offering of cards and banks. You agree and acknowledge that payments may be rejected if the payment processor or bank identifies the transaction as potentially fraudulent.

11.2 Third Party Payment Services. We use a third party to handle the payments and do not store any information relating to account/credit card number, digital wallets, etc. Payment requests may be rejected by the third party based on their internal policies. We are not responsible for such decisions.

11.3 Authorisation to Charge. By communicating the information on your Payment Card or Digital Wallet, you authorise us to charge your Payment Card or Digital Wallet for the amounts listed in clause 7.5. The payment will be authorised when the Subscription Offer is placed.

11.4 Successful Payment. Upon successful payment, the Receipt of Subscription Order will be sent to your e-mail address.

11.5 Safeguards. As addressed in our Privacy Policy, we shall implement every means necessary to ensure the confidentiality and security of data transmitted on the Site. For more information, please refer to our Privacy Policy.

12. SUBSCRIPTION PRODUCT QUALITY AND FITNESS, CLAIMS AND REFUNDS


12.1 Inspection Upon Receipt. You shall inspect and examine the Subscription Product immediately upon receipt, and verify whether the quality and quantity of the Subscription Product corresponds with what has been contractually agreed upon, as recorded on the Subscription Confirmation.

12.2 Contacting Us About Defects. You should notify us once you become aware of any defect or issue with the Subscription Product. You may contact Customer Care to arrange return or collection, or regarding any complaint or claim on the basis that the Subscription Product is defective, malfunctional, or otherwise unfit for purpose. We will acknowledge any request, claim or complaint within two (2) working days and will seek to resolve it as soon as possible.

12.3 Remedial Measures. Subject to clause 12.7, we shall (i) perform a 1-to-1 exchange of the Subscription Products with similar goods, faulty parts with spare parts, or accessories with 48 hours of our being notified; or (ii) take back the Subscription Products and refund any amounts paid by you to us for the Subscription Products to you in the following scenarios:

12.3.1 we fail to repair or correct a defect within the time period we had communicated to you after looking further into your claim; or

12.3.2 a specific defect recurs at least three (3) times despite our best attempts at fixing it during the Subscription.


12.4 Costs. In relation to clause 12.4, we shall bear the cost of repairs and shipping to transport the Subscription Products, spare parts or accessories from and to your residence.

12.5 Refunds. In the event that we provide a refund, we will refund:

12.5.1 the price paid for the Subscription Product(s); and

12.5.2 any add-on services that were charged but not used.

We will not provide a refund for any add-on services that were charged but already used.


12.6 Refund Timelines. We will make refunds according to the following timelines:

12.6.1 For payments made by credit and debit cards, within fifteen (15) working days from the date we receive Subscription Products, you will receive the eligible amount on the card originally used.

12.6.2 For payment made by Digital Wallets, within fifteen (15) working days from the date we receive Subscription Products, you will receive the eligible amount on the Digital Wallet originally used.


12.7 Exclusions. We will not perform any of the remedial measures in clause 12.4, in the following scenarios:

12.7.1 abuse or misuse of the Subscription Product contrary to the user instruction manual and/or the instructions on the packaging of the Subscription Products, which is available at www.levande.com.sg and which was delivered to you, and which you agree and acknowledge has been made available to you by us – User Manuals are available on request;

12.7.2 improper use of the Subscription Product;

12.7.3 alteration or modification of the Subscription Product which may result in damage to the Subscription Product or may cause the Subscription Product to no longer to operate as intended;

12.7.4 improper installation or storage of the Subscription Product by third party / non-authorised service provider; or

12.7.5 improper repair, modification or servicing of the Subscription Product performed by anyone who has not received prior authorisation from us.


12.8 Disclaimer. To the extent possible under applicable law, we assume no responsibility for claims attributable to unintended or improper use of the Subscription Product, its incorrect handling or incorrect installation (other than when we, or our Installation Partner, have performed the installation).

12.9 Maintenance of Subscription Products. For any information regarding the maintenance of the Subscription Products, you should consult the user instruction manual or contact our Customer Care.

13. SELF-INSTALLATION

13.1 When Expert Installation is Required. The installation of some Subscription Products requires our expertise, or the expertise of professionally qualified personnel who have been authorised by us, to avoid the risk of damage to the premises or Subscription Products, and to avoid personal injuries. You agree and acknowledge that you will not undertake installation of such Subscription Products on your own. This applies in particular to the installation, use and maintenance of components which involve the use of gas, other electrical equipment, hydraulic parts and related components. We, or our Installation Partner, will provide the necessary installation service in accordance with Clause 7 above.

14. RETURN PROCEDURE

14.1 Upon conclusion of the Subscription Term, we will contact you to [ i) return (by you to our location); or ii) ] schedule a collection of the Subscription Products, along with the Subscription Products’ original reusable packaging, within two (2) days of such conclusion.

14.2 Collection will take place at a timeslot to be mutually agreed upon with you over the phone.

14.3 We will make a total of 2 attempts at collection with no cost to you. This includes the initial attempt. After 2 attempts, we will charge you S$95 for each collection attempt. In addition, if we are unable to collect the Subscription Products within two weeks after the first attempt, we will continue to charge you the Monthly Subscription Fee. If the Subscription Products are returned after this juncture, we will nonetheless return your Security Deposit. We will seize your Security Deposit if the product is not returned within a month.

15. TERMINATION

15.1 Our Termination Rights. In addition to clause 7.10, we reserve the right to terminate your Subscriptions, with immediate effect, and you agree and acknowledge that you will return the Subscription Products or have them picked up at your expense if:

15.1.1 you do not fulfil your obligations under the Subscription;

15.1.2 there is reason to believe that you are bankrupt; or

15.1.3 there is reason to believe that you do not intend to be bound by the Subscription, or that you will not be able to fulfil your obligations under the Subscription.


15.2 Premature Termination. If you terminate your Subscription prematurely, you are not entitled to a refund of fees paid. However, we have the right to collect a cancellation fee to you, in accordance with the following:

Subscription Plan Name

Subscription Term in Months

Cancellation Term

Deposit

6 Months Plan

6

Remainder Subscription Fee value or 3 months of subscription fee whichever is lower.

Deposit is returned once the appliance has been collected by Electrolux.

1 Year Plan

12

Remainder Subscription Fee value or 4 months of subscription fee whichever is lower.

Deposit is returned once the appliance has been collected by Electrolux.

2 Year Plan

24

Remainder Subscription Fee value or 5 months of subscription fee whichever is lower.

Deposit is returned once the appliance has been collected by Electrolux.

3 Year Plan

36

Remainder Subscription Fee value or 6 months of subscription fee whichever is lower.

Deposit is returned once the appliance has been collected by Electrolux.

4 Year Plan

48

Remainder Subscription Fee value or 8 months of subscription fee whichever is lower.

Deposit is returned once the appliance has been collected by Electrolux.

5 Year Plan

60

Remainder Subscription Fee value or 10 months of subscription fee whichever is lower.

Deposit is returned once the appliance has been collected by Electrolux.

6 Year Plan

72

Remainder Subscription Fee value or 12 months of subscription fee whichever is lower.

Deposit is returned once the appliance has been collected by Electrolux.


15.3 Costs and Losses. After termination, all costs and losses for incurred by us in connection with repossession/refurbishment of the Subscription Products shall be borne by you, including, but not limited to, any failure to collect the Subscription Products, which may be attributable to you, e.g., if you are not present during the agreed upon collection time.

16. FORCE MAJEURE

16.1 Contractual Release. We shall be legally released of, and not obliged to comply, wholly or partially, with any obligation in relation to you in case of an unforeseeable event outside our control (force majeure), which shall include (but not be limited to) fire, explosion, epidemics, pandemics, quarantines, typhoon, flood, military activity, war, riot, stoppages of work, industrial, any form of action governmental intervention, breakdown of plant or machinery (including transportation), or any other circumstances outside our reasonable control.

16.2 Consequences. During an event of force majeure, our obligations are suspended for a period equal to the period during which the event of force majeure exists. If the event of force majeure continues for a period of more than two (2) months thereby materially affecting our performance of its obligations, either you or we may terminate the Subscription affected by the event of force majeure with immediate effect by notifying the other party in writing thereof, without any compensation being due, other than the a refund by us of all amounts paid by you to us for the Subscription Product, except for any Subscription Products or services that were charged and been used.

17. LIABILITY

17.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by gross negligence, fraudulent misrepresentation or any other liability which may not otherwise be limited or excluded under applicable law.

17.2 Our liability to you in any event will be reduced by the extent to which any loss arises out of your negligent act or omission.

17.3 Without prejudice to Section 17.2, our liability shall be limited to direct damages caused by its fraud, deception or intentional failure.

17.4 Our aggregate liability under any agreement arising out of or in connection with the Terms shall in no event exceed the total amount paid to us by you during the term of such agreement. Our liability for any single event shall not exceed the amount paid to us by you pursuant to the Subscription Confirmation and the invoice to which the liability pertains.

17.5 To the fullest extent permitted by law, we shall not be liable to you, whether in contract, tort (including negligence), statute or otherwise, for any loss to the extent that it is for indirect, special, economic or consequential loss, where consequential loss means any loss beyond the normal measure and beyond that which every plaintiff in a like situation would suffer, or for any loss of revenue or profits of any nature whatsoever, loss of expected savings, loss of chance or business opportunity, business interruption, loss or reduction of goodwill or damage to reputation.

18. SURVIVAL


18.1 Any provision these Terms that is intended (whether expressly or by implication) to survive the termination or expiry of these Terms shall remain in full force and effect, including without limitation clauses 12 (Subscription Product Quality and Fitness, Claims and Refunds), 17 (Liability) and 19 (Applicable law and jurisdiction).

19. APPLICABLE LAW AND JURISDICTION


19.1 These terms and conditions are governed by and to be construed in accordance with the laws of Singapore. We and you shall both irrevocably submit to the non-exclusive jurisdiction of the courts of Singapore.
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